Important Notice: Beware of Home Warranty Scam Letters

 
 

We’ve recently been made aware of fraudulent letters being sent to homeowners across the country — including our members — claiming to be from the “Home Warranty Division” or similar-sounding organizations. These letters often refer to your mortgage provider by name and attempt to create a false sense of urgency by warning that your home warranty is about to expire.

What You Need to Know

  • These letters are not from your mortgage lender or any affiliated company.

  • The goal of the scam is to pressure you into calling a phone number and providing personal or payment information.

  • Some versions of the letter state, “We are not affiliated with your current mortgage holder” in fine print — this is a red flag.

What the Letters Typically Say

  • Urge you to call about a “time-sensitive” matter

  • Claim your home warranty is expiring

  • Suggest a lapse in coverage could cost you

  • Imply that action is required immediately to avoid problems

The use of threatening language or artificial deadlines is a common tactic scammers use to get you to act without thinking.

What To Do If You Receive One

  • Do not respond to the letter or call the number listed.

  • Do not share any personal, financial, or mortgage-related information.

  • Shred or recycle the letter to ensure it cannot be reused or misread.

Protect Yourself from Scams

STOP – Be cautious with any communication you don’t recognize.
INSPECT – Read the fine print carefully. Look for disclaimers like “This is not a bill.”
VERIFY – If it claims to be from a company you do business with, contact them directly using a trusted phone number or website.

OMNICOMMANDER